Terms of service

These terms apply when you use sarahkersten.com or place a retail order through our online store. We’re Sarah Kersten Studio, a ceramics studio in Oakland, California. When you place an order, you agree to the terms in effect at checkout. If you have a separate written agreement with us for a wholesale, hospitality, or custom order, that agreement governs that order.

Our ceramics

We make and glaze our ceramics by hand. A glaze can fire a little lighter or darker from one kiln load to the next, and the size, shape, and speckling of individual pieces can vary. We use photographs and measurements to help you choose. If you’re matching a piece you already own, email us before ordering and we’ll help you compare.

Placing an order

Please check the form, glaze, quantity, delivery address, and total before submitting your order. By placing an order, you confirm that you’re authorized to use the payment method you provide and agree to pay the total shown at checkout, including any listed taxes and shipping charges. If you spot an error, please contact us promptly with your order number.

If a pricing or inventory error affects your order, we’ll contact you. We’ll ask for your approval before substituting an item or charging a different price. If we can’t supply an item you paid for, we’ll refund the amount paid for it and any corresponding tax and shipping charges.

Shipping and pickup

We ship from Oakland. If you need your order for a particular date, please ask us about timing before ordering. If we can’t ship within the time promised, we’ll let you know and offer you the choice of waiting or receiving a refund for the unshipped items. If you select local pickup, please wait for pickup instructions before coming to the studio.

Returns, exchanges, and breakage

We want you to be happy with your ceramics. You may return your pieces for a full refund of the price you paid for them, or exchange them, within 30 days of delivery or local pickup.

Email info@sarahkersten.com with the pieces you’d like to return or exchange. Original shipping charges are nonrefundable, and shipping for a return or exchange is your responsibility.

If a piece arrives broken, email us within seven days of delivery with photos of the piece and its packaging. We will ship a replacement ASAP.

Please see our return and refund policy for instructions. You retain any rights and remedies that apply to your purchase under consumer law.

Using our website

You’re welcome to share links to our work. Please ask before reproducing our photographs, text, or artwork for commercial use, except where the law permits that use. Please use the site lawfully and respect the security of our store and the privacy of other customers.

Privacy and changes to these terms

Our Privacy Policy explains how we handle personal information. We may update these terms by publishing a revised version here. For orders already placed, the version in effect when you ordered applies.

Contact the studio

For questions about these terms or an order, write to Sarah Kersten Studio at info@sarahkersten.com.