Shipping 

All orders ship from my studio within 5 business days, unless otherwise noted. Work that is available to purchase on the website is ready to ship. Generally, we ship on Thursday & Friday each week. Expect delivery within one week after your order ships. Upon shipping, you will receive a tracking/confirmation email. I ship via UPS ground, from my studio in Oakland, to the lower 48, and via USPS for Alaska, Hawaii, and Canadian orders. If you need an order to arrive by a certain day for a gift, please email me at info@sarahkersten.com, and I will do everything I can to accommodate your request.  

I ship without requiring a signature on delivery. If you would prefer to sign for your package, please email me when you place your order.

Returns & Exchanges

All sales are final. No refunds or exchanges. 

Shipping Issues  

Please contact me within 7 days if your order arrives damaged. Please send me a photo of the item so that I can contact UPS.

Pottery is fragile, and though I take many precautions to ship safely, a few rare boxes arrive damaged every year. I will, of course, facilitate an exchange so that you receive a functional piece as soon as possible. 

If your order is lost or stolen upon delivery, it is most effective for you to contact UPS directly.